Dunelm

I did not get to peruse the entire store. But I am satisfied with what I saw so far. The store carries an assortment of household items and clothing. You can get sheets, duvets, pillows, throw pillows, towels, robes, onesies, rugs, furniture, wares, vintage inspired appliances which can be matched (50s inspired kettles & toasters), lights, unique plant pots/garden ornaments, lamps etc. Staff are very helpful. Prices are mixed but comparable with other stores. The reductions are good but comparable. It's worth a visit.

Cluttered and chaotic. Thought it was worth asking a member of staff where to find what I wanted rather than shifting through everything who couldn't seem less interested. Asked for a lamp which I was told was in stock but couldn't find only to be told "oh yeah that's in lighting" like I hadn't figured that much out. The cushion I was looking for might've been under the hundreds on the floor, who knows, not the staff. Thought I'd buy some dylon to make it worth the trip, didn't bring my ID to look at duvets as I don't need to bring it to bars. Oh well.

I would usually rate Dunelm highly but my most recent experience was a very negative one and I feel it important other customers are aware. On the 13th June I returned a parasol to the store it was collected from (online order) as it was too small. The cashier issued the returned and I received an email confirming such, but as of 26th June 2023, the refund still hasn't appeared in my account. Dunelm advised I contacted my bank, and that bank confirmed there was no payment showing nor pending. Dunelm then asked my bank checked their "suspense account" and they again, could not find the payment..... I am currently 38 weeks pregnant and that refund would have been helpful in paying for baby necessities but Dunelm have stated as they've "issued the refund" there is no more they can do. I even offered to send screenshot of my bank account which they weren't interested in. I'm just very disappointed they couldn't reissue the refund to a loyal customer who buys from them frequently, or offer further help. I've bought from them for years, and I really would have thought £24 was nothing to them. They clearly have little regard for their customers, and aren't keen to keep them shopping in store or online. I won't be using them again, as I imagine I can find more reliable merchants elsewhere. Very saddened by this experience.

Big, double storey home store with a cafe. Dunelm offers a very good service of click and collect in 3 hours, IF item is available in store. Usually I order online and collect within few days but on my last order which was of mugs, I really collected after 3 hours which is really nice. It saved me a lot of time. Staff is good and helpful. Big parking space, and on upstairs there are toilets as well.